Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be true of the following:

  • Not a custom order with specific sizing and colors such as hats, blankets.  All handmade hats are not returnable unless it is a mistake on our part.
  • Not a sale item.
  • In the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

    To start a return, you can contact us at mychiclittleshop@gmail.com. 

    Once your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.  Buyer is responsible for purchasing return label fee unless it is due to a mistake on our part.   In the event of a mistake on our part, we will send you a return label instead.

    You can always contact us for any return question at mychiclittleshop@gmail.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Delivery/Package issues
All outgoing packages come with tracking number.  We are NOT responsible for delivery mistakes made by the mail carrier such as late shipment or missing packages.  You are responsible to contact the mail carrier with the tracking number provided in your email when the item is shipped.  If the package is deemed "Lost" by the mail carrier they are responsible for reimbursing the customer up to certain value (the value depends on the mail carrier you chose for shipment).

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as hats, blankets, special orders or personalized items as well as sale items.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  

Upon receipt of your return, we will inspect the item(s) before issuing a refund. If the item(s) are deemed unfit for re-sale due to inflicted damages, we reserve the right to decline the refund.  If approved, you'll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at mychiclittleshop@gmail.com.