Shipping policy

Order Processing

All our items are handmade to order.  This means we do not keep inventory of items as all items are made when orders come in.  Handmade items require times to make.  We strive to produce high quality items.  Please allow to 3-5 business days for detailed custom made order such as animal themed hats, nursery items, any blankets, plushies, nursery decor.  

Some handmade items will be ready in 1-3 business days such as cozies, hair accessories, small soft toys.

Please note that processing time may be longer during holiday seasons.  In that event an email will be sent out with a new updated processing time and estimated completion date.  

Once an item is ready to be shipped, expect an email with tracking number to let you know your order is on the way.

All outgoing packages come with tracking number.  We are NOT responsible for delivery mistakes made by the mail carrier such as late shipment or missing packages.  You are responsible to contact the mail carrier with the tracking number provided in your email when the item is shipped.  If the package is deemed "Lost" by the mail carrier they are responsible for reimbursing the customer up to certain value (the value depends on the mail carrier you chose for shipment).

 

Domestic Shipping Rates and Estimate

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We do not offer international shipping at this time.

 

Refunds, Returns and Exchanges

All returns MUST be approved by us.   Any returns sent back to us without our approval will not be accepted.  Please review our return policy.  Some handmade items or items marked as "Sale" are not eligible for return.

We accept returns up to 30 days after delivery, under circumstances described in our return policy, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at mychiclittleshop@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mychiclittleshop@gmail.com.